Call Center Agent PT
4.
6 Jonesville, FL Jonesville, FL Part-time Part-time $20.
00 - $22.
21 an hour $20.
00 - $22.
21 an hour 2 days ago 2 days ago 2 days ago Check out a day in the life of a CAMPUS Call Center Agent! Check out this video! This is a part-time position (approx.
25-28 hours a week) with a flexible schedule for the right candidate! Assist members and potential members with phone requests by explaining products/services and resolving inquiries/issues.
Must be a knowledgeable and effective communicator to promote products and services that enhance the member's financial relationship with Campus.
Essential Functions &
Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Assist members with all loan needs and in accordance with the lending guidelines established by Campus.
Meets established call volume, production, call review scores, and availability goals.
Identifies cross-sell opportunities and cross-sells services to members.
Assures that appropriate records are maintained and required reports are prepared.
Adheres to and follows all governmental policies, regulations, internal processes and procedures.
Performs other related duties as assigned.
Knowledge and Skills:
Experience:
PRIOR CALL CENTER EXPERIENCE, AND OR BANKING OR CREDIT UNION EXPERIENCE REQUIRED.
Lending experience preferred.
Education:
A high school education or GED.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
Excellent listening, telephone, written, and overall communication skills, problem-solving, able to make decisions with minimal supervision.
Strong technology skills; mobile devices, software applications, and general knowledge of computers.
Knowledgeable in Credit Union policies and procedures.
NMLS registration is required.
Part Time Employee Benefits Package All Part Time employees are eligible for benefits such as 401K with up to 5% company match, Holiday Pay based on work schedule, Paid Time Off, Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits.
Campus USA Credit Union strongly encourages health, well-being and work-rest balance.
We do everything we can to promote healthy, happy employees! Please note:
Benefits are not available for Interns.
EOE/AA including Veterans and Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Jonesville, FL Jonesville, FL Part-time Part-time $20.
00 - $22.
21 an hour $20.
00 - $22.
21 an hour 2 days ago 2 days ago 2 days ago Check out a day in the life of a CAMPUS Call Center Agent! Check out this video! This is a part-time position (approx.
25-28 hours a week) with a flexible schedule for the right candidate! Assist members and potential members with phone requests by explaining products/services and resolving inquiries/issues.
Must be a knowledgeable and effective communicator to promote products and services that enhance the member's financial relationship with Campus.
Essential Functions &
Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Assist members with all loan needs and in accordance with the lending guidelines established by Campus.
Meets established call volume, production, call review scores, and availability goals.
Identifies cross-sell opportunities and cross-sells services to members.
Assures that appropriate records are maintained and required reports are prepared.
Adheres to and follows all governmental policies, regulations, internal processes and procedures.
Performs other related duties as assigned.
Knowledge and Skills:
Experience:
PRIOR CALL CENTER EXPERIENCE, AND OR BANKING OR CREDIT UNION EXPERIENCE REQUIRED.
Lending experience preferred.
Education:
A high school education or GED.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
Excellent listening, telephone, written, and overall communication skills, problem-solving, able to make decisions with minimal supervision.
Strong technology skills; mobile devices, software applications, and general knowledge of computers.
Knowledgeable in Credit Union policies and procedures.
NMLS registration is required.
Part Time Employee Benefits Package All Part Time employees are eligible for benefits such as 401K with up to 5% company match, Holiday Pay based on work schedule, Paid Time Off, Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits.
Campus USA Credit Union strongly encourages health, well-being and work-rest balance.
We do everything we can to promote healthy, happy employees! Please note:
Benefits are not available for Interns.
EOE/AA including Veterans and Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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