IT Support Technician 1
Jonesville, FL Jonesville, FL Full-time Full-time $41,800 - $52,200 a year $41,800 - $52,200 a year 13 days ago 13 days ago 13 days ago The schedule for this position will be 8 hour shifts between the hours of 8:
00am and 6:
15 pm.
Role:
Provides superb customer service and technical support to ensure the smooth and effective operation of the organization's information technology systems.
Assists with the configuration and deployment of hardware and software and solving technical issues as they arrise.
This is an entry-level service desk position and takes direction from senior staff and management for day to day activities.
Essential Functions &
Responsibilities:
Responsible for front line phone, email and service desk support ticket requests for phone, network, workstations, software and other systems.
Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment and decommissioning, sometimes involving travel to remote branches.
Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues.
Assists with internal documentation of procedures and solutions.
Adheres to and follows all governmental policies and regulations.
Performs other job duties as assigned.
Performance Measurements:
To assure prompt response and resolution of customer support requests in accordance with established service level expectations.
To continuously grow professionally and obtain new skills through mentorship and training.
Ensures all hardware and software is properly secured, up to date and scanned for security vulnerabilities prior to deployment.
Ensure all end user devices with admin configuration access (remote) are password protected using the minimum password requirements.
(Printers, Kiosks and etc.
) Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required.
To complete established goals, daily tasks and project deliverables on-time and to specification.
Performs branch visits for the purpose of deploying, updating or maintaining equipment.
Knowledge and Skills:
Experience:
Zero to two years of similar or related experience.
Education:
1.
Completion of a specialized course of study at a business or trade school or 2.
CompTIA A
certification or 3.
Extensive in-house training or apprenticeship program Episys Teller 1 training (CBT) to be completed within first 6 months of employment CompTIA A+, Security +, ITIL Foundations or similar certification to be complete within first 12 months of employment Interpersonal Skills:
Exceptional courtesy in dealing with others is required.
Good phone skills and email communications is required.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Other Skills:
Diagnostic and maintenance abilities with PC hardware, software and Local Area Network.
Physical Requirements:
Position involves lifting, maneuvering, and installing computer equipment.
Must be able to lift items weighing up to 50 lbs.
Full Time Employee Benefits Package Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short & Long Term Disability Insurance.
Additionally, Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits.
Campus USA Credit Union strongly encourages health, well-being and work-rest balance.
We do everything we can to promote healthy, happy employees! EOE/AA including Veterans and Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
00am and 6:
15 pm.
Role:
Provides superb customer service and technical support to ensure the smooth and effective operation of the organization's information technology systems.
Assists with the configuration and deployment of hardware and software and solving technical issues as they arrise.
This is an entry-level service desk position and takes direction from senior staff and management for day to day activities.
Essential Functions &
Responsibilities:
Responsible for front line phone, email and service desk support ticket requests for phone, network, workstations, software and other systems.
Assists with hardware maintenance, upgrades, troubleshooting, repair, workstation deployment and decommissioning, sometimes involving travel to remote branches.
Works with end users and vendors to diagnose and resolve service desk tickets and incidents and escalates to higher level staff when necessary; follows up with end users to ensure complete resolution of issues.
Assists with internal documentation of procedures and solutions.
Adheres to and follows all governmental policies and regulations.
Performs other job duties as assigned.
Performance Measurements:
To assure prompt response and resolution of customer support requests in accordance with established service level expectations.
To continuously grow professionally and obtain new skills through mentorship and training.
Ensures all hardware and software is properly secured, up to date and scanned for security vulnerabilities prior to deployment.
Ensure all end user devices with admin configuration access (remote) are password protected using the minimum password requirements.
(Printers, Kiosks and etc.
) Practices secure data handling procedures as sensitive data may be accessible; a significant level of trust is required.
To complete established goals, daily tasks and project deliverables on-time and to specification.
Performs branch visits for the purpose of deploying, updating or maintaining equipment.
Knowledge and Skills:
Experience:
Zero to two years of similar or related experience.
Education:
1.
Completion of a specialized course of study at a business or trade school or 2.
CompTIA A
certification or 3.
Extensive in-house training or apprenticeship program Episys Teller 1 training (CBT) to be completed within first 6 months of employment CompTIA A+, Security +, ITIL Foundations or similar certification to be complete within first 12 months of employment Interpersonal Skills:
Exceptional courtesy in dealing with others is required.
Good phone skills and email communications is required.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Other Skills:
Diagnostic and maintenance abilities with PC hardware, software and Local Area Network.
Physical Requirements:
Position involves lifting, maneuvering, and installing computer equipment.
Must be able to lift items weighing up to 50 lbs.
Full Time Employee Benefits Package Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short & Long Term Disability Insurance.
Additionally, Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits.
Campus USA Credit Union strongly encourages health, well-being and work-rest balance.
We do everything we can to promote healthy, happy employees! EOE/AA including Veterans and Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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